Our People

Our people care passionately about the difference they make. We employ more than 450 dedicated professionals, many of whom have a healthcare professional background.

  • Half of our staff are based at our head office in Wiltshire, coordinating the delivery of services to healthcare professionals, people tube feeding at home and their families.
  • The remainder of our staff work throughout the UK supporting people who tube feed at home, delivering vital nutritional supplies and equipment to people’s homes and supporting healthcare professionals in providing the best nutritional care to patients
  • People who tube feed at home will most commonly be supported by Nutricia Homeward Patient Coordinators and Nutricia Homeward Enteral Nurse Specialists. Further information about both of these teams, led by Catherine and Cheryl, is available below.

    Catherine Shakespeare - Nutricia Homeward’s Head of Customer Service

    My job is to ensure that Nutricia Homeward consistently delivers an excellent experience to all users at all times.

    I started working at Nutricia Homeward in 2003; the time has flown by and the service has developed and grown over that time. I love the fact that what I do makes a real difference to people’s lives.

    Outside of Nutricia Homeward I have two children (13 and 10) who are sports mad and most of my weekend is taken up watching them play a variety of sports for their schools.

    Catherine Shakespeare

    Nutricia Homeward Patient Coordinators

    Nutricia Homeward Patient Coordinators are based in our Trowbridge office in Wiltshire and help people who are tube feeding at home receive timely deliveries of tubes feeds and equipment.

    They work closely with NHS healthcare teams, often Dietitians, to organise first deliveries and then communicate every month with GP's to manage ongoing prescriptions for tube feeds and oral nutritional supplements.

    Nutricia Homeward Patient Coordinators can support with:

    • Feed or equipment questions
    • Delivery enquiries
    • Change of address or other details
    • Alternative delivery arrangements
    • Setting up text services or registering to order online
    • Any change of circumstances (i.e hospital admission)

    To contact your Nutricia Homeward Patient Coordinators please see the Contact Nutricia Homeward section.

    Cheryl Mallet – Nutricia Homeward's Head of Nursing

    My role is to ensure that the Nutricia Homeward Entral Nurse Specialists provide a seamless link from hospital to home, for both patients who rely on tube feeding, their carers and healthcare professionals.

    Our primary aim is to support patients to safely spend as much time as possible in their home environment. We have a national team of over 100 nurses who really put patients at the forefront of everything they do. We see the impact we have on people's lives every day and no two days are the same. There can't be many professions that can claim that level of job satisfaction!

    Outside of a work environment, family, friends and a handful of German Shepherds fill my time!

    Cheryl Mallet

    Nutricia Homeward Enteral Nurse Specialists

    The Nutricia Homeward Enteral Nurse Specialists service is a team of over 100 Registered Nurses across the UK who provide the skills and reassurance to support people who tube feed to be confident and safe to manage independently at home.

  • Nurses provide training to support safe and speedy hospital discharges
  • They provide regular reviews and troubleshooting advice
  • Training is also available for healthcare professionals to keep them up to date with the latest clinical evidence related to tube feeding
  • Contact your Nutricia Homeward Enteral Nurse Specialist for advice on:

  • Pump or equipment questions
  • Questions relating to your feeding tube
  • Other nursing care issues relating to your feed administration, such as best and safest ways to feed, or the training of other family members or carers